Professionalism through the eyes of a client

Mr Stewart first spoke with H&L on the recommendation of a friend as he sought landlords' insurance for his portfolio of buy-to-let properties.

"It was a pleasant interaction and I didn't come away feeling irritated and frustrated or questioning whether I had got the best deal," he remembered.

"I felt it was quick, easy and I know that I got the best deal."

Such was his satisfaction he decided to return to the broker for a quote on his personal insurance too.

And the professionalism compared