Professionalism in action

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Representatives from insurers, brokers, the British Insurance Brokers’ Association, the Chartered Insurance Institute and beyond met to discuss what broking can be doing better in terms of professionalism and to suggest practical examples of how matters could be improved.

In a full and frank debate the panel tackled questions such as what professionalism looks like today and whether commission disclosure will raise the profile of professionalism in the industry. Does passing an exam make brokers