Insurance Age interview: An even keel

For Phil Scarrett, managing the network operation at Willis is all about striking a balance between the need for growth and maintaining the community spirit. He tells Martin Friel how he keeps everyone happy.

For a man who once trekked around the Welsh countryside fretting about the liability risks of farmers, Phil Scarrett has come a long way. Now ensconced in the rather more glamorous Willis building on Lime Street, with London's financial heartland providing a dramatic backdrop, he is now in charge of the Willis networks.

The networks - made up of Willis Commercial Network, launched more than 10 years ago, and Willis N2, established two years ago - were formed and managed by Mark Radburn who has