In-depth: Tackling the technology jigsaw

Adding value in an automated world

How do clients measure value when it comes to insurance? Is it a lower premium, wider wording, an exceptional service or an unexpected insight into their business? Ideally clients would like all four of these things served up in buckets and the good news for brokers is that the online trading environment can help them do this.

Many brokers worry that moving towards a more online way of working puts them one step further away from their clients. In turn they fea