Broker claims debate: Restoring relations

With insurers under-resourced to cope with growing credit-hire volumes, the industry is feeling the strain. Chris Shaw asks how relations can be improved.

The industry remains committed to looking at alternative and less attritional ways of handling credit hire but as of yet little appears to have changed. In fact, if anything, relations appear in some quarters to be getting worse. So what is happening and what can be done?

Firstly, the industry needs to accept that this is a self-made problem. The same insurers that constantly complain about credit hire will tender every few years to outsource their own non-fault claims. Service delivery and how