News Analysis - “Everybody’s service is rubbish” – insurer service uncovered
Edward Murray explores why brokers are being left out in the cold when it comes to insurer service and asks what has driven the collapse in quality
Ask any insurer and they will tell you that customers sit at the heart of their decision-making processes. Ask any broker and the answer is very different, and for some, poor insurer service is costing them business.
Insurance Age knows this because it canvassed opinions from across the broking market on the service standards offered by insurers, and some of the results were less than flattering.
From handling new business enquiries and dealing with renewals to the quality of underwriting and
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Broker
Dual to open two UK offices as McGinn’s regional push gathers pace
Howden-owned managing general agent Dual will be opening two offices in the UK within a year, aiming for 12 to 15 staff in each to build its regional broker business, Insurance Age can reveal.
UK commercial insurance rates fell 2% in Q1 - Marsh
UK commercial insurance rates fell by 2% in the first quarter of 2024, whereas those in the global market rose 1%, according to the latest research by Marsh.
Biba Conference 2024 countdown: Arc Legal’s Martin Johnson
As the Biba Conference gets ever closer, Martin Johnson, head of partnerships at Arc Legal, outlines why Manchester trumps London as a location for the event and his fond memories of Bez shaking his maracas.
AA’s insurance arm Ebitda jumps by 42%
The AA’s insurance arm’s adjusted Ebitda rose by 42% to £64m as its broker books fell slightly in the year ended 31 January 2024.
Aviva to open branches in Chelmsford and Southampton
Aviva is to open offices in Chelmsford and Southampton, delivering on its promise to set up two new branches this year, Insurance Age can reveal.
Jensten makes third acquisition of the year
Jensten Insurance Brokers has added to its schemes and affinities business with the purchase of Robert Gerrard & Co, an insurance broker specialising in the lift and escalator industry.
Biba Conference 2024 countdown: Phoenix Specialty’s Tim James
With the Biba Conference looming large, Tim James, managing director of Phoenix Specialty, looks forward to his firm making its debut at the 2024 event and advises everyone to stay hydrated.
Jensten secures £170m boost to fund acquisitions with a sale still anticipated
Jensten has secured over £170m in funding over the past six months to help fund a series of upcoming strategic acquisitions and organic growth initiatives with a sale still on the horizon.
Most read
- Zurich strikes five-year capacity deal with MGA Freedom Services
- Aviva to open branches in Chelmsford and Southampton
- Pen inks £150m social housing capacity deal with SiriusPoint