Opinion: New ways of working in HNW


The pandemic clearly placed significant pressure on brokers as they battled to serve their clients through unprecedented and unpredictable times. In the HNW space, brokers and their claims partners worked swiftly to adapt to how new claims were serviced through the lockdown periods.

There is no doubt that Covid-19 acted as an agent of change by driving the shift of digital transformation within claims. Indeed, the periods of lockdown made most physical visits impossible, replaced by virtual

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