Q&A - Michael Rea
The CEO of UK retail, Gallagher weighs in on a turbulent 2020 and looks ahead to next year.
What insurance story has stood out for you in 2020 and why?
The biggest story of the year is definitely the sector’s response to Covid-19, in particular whether BI polices include cover.
What have you done to cope with Covid?
Kept busy, kept in touch with colleagues, focused on doing a great job for clients and made sure my wi-fi worked.
Who is the insurance star of 2020 and why?
Our team – they have done a magnificent job in servicing clients, demonstrating resilience in a tough year beyond all expectations.
And the villain?
Not an individual villain but the BI claims issue will haunt the industry’s reputation for some time to come.
What are your hopes for 2021?
More certainty on Brexit, a calmer US political situation, more clarity on the economy, plus the vaccine – good news for us and our clients.
How will the insurance industry look in 2021?
We will be more agile, a bit leaner and more tech dependant, but with the same camaraderie that has got us through this year.
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