Blog: Optimising business relationships in 2020
Anthony Gruppo, CEO at Marsh Commercial, discusses the changes that brokers can make to their businesses in 2020.
As we enter 2020, it is important to reflect on what has been achieved over the past year and what to strive for going forward. The world is changing; business sectors are evolving and insurance broking is no exception.
While the pillars of running a business — culture and operations — each undergo transformation, the most significant impact on client benefits and growth comes from the sum of their parts.
Exploring the relationships between these parts and optimising the ways in which they
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