Christmas Q&A with Mark Bower-Dyke
The Be Wiser boss reflects on the top insurance issues of 2019 and shares his predictions for the industry in 2020.
2019 reflections
Which insurance issue has defined 2019?
Sub-netting. Unrealistic pricing doesn’t help anyone – insurers or customers – in the long term. Policies need to be priced correctly in the first place. Then, unless the customer has claimed or there’s been a fundamental change in their circumstances, prices should fall apart from rises needed to reflect inflation.
What has been the year’s most surprising moment in insurance?
As above, rates haven’t increased in line with inflation!
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