Brokers must improve client service in cyber, says CFC


Brokers should focus on understanding their clients’ specific cyber needs, according to CFC’s chief innovation officer Graeme Newman.

Speaking to Insurance Age at the CFC Cyber Symposium 2019, he said: “Brokers need to look at a claims proposition, so they know what it is that they are actually buying.

“Clients, particularly those in the small and mid-market space, are buying cyber for access to a set of services and so the quality of those services makes a difference, not necessarily the

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