Brokers must improve client service in cyber, says CFC

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Brokers should focus on understanding their clients’ specific cyber needs, according to CFC’s chief innovation officer Graeme Newman.

Speaking to Insurance Age at the CFC Cyber Symposium 2019, he said: “Brokers need to look at a claims proposition, so they know what it is that they are actually buying.

“Clients, particularly those in the small and mid-market space, are buying cyber for access to a set of services and so the quality of those services makes a difference, not necessarily the

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