Broking success: Neil Campbell, managing director of CCRS

▶ When did CCRS start as a business and how has it changed?

It started in September 2008 and the business has evolved a lot over 10 years. We’re constantly focusing on marginal gains and trying to make things better and learning.

We did a knowledge transfer partnership with Glasgow University’s Adam Smith Business School, which was all about business model innovation and looking at how we might change the business and how we could reach groups of clients at a time. 

I think with all of that