Opinion: Liz Foster on professionalism and public trust

Liz Foster

At a time when general insurance activities remain under the scrutiny of the Financial Conduct Authority, and when dual pricing continues to be a thorn in our side, we also know that a recent survey of insurance brokers revealed that 51% of those who responded fear for the future of their business.

Of those same brokers, 94% agreed that knowing their customer is more important than ever and 74% agreed that new technologies and automation are making personal relationships more valuable than ever

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