Editor's letter - June 2019

caring for customers

I hate doing anything related to life admin. Yes, even buying insurance.

Even if you do a simple quote and buy online or go via a broker, there are a lot of hoops to jump through and questions to answer, e.g. what excess should I choose, should I add legal expenses cover, what is the best cover, etc? And woe betide you if you get it wrong – we’ve all seen the warnings that claims might not be paid if answers aren’t on the button.

While looking out for vulnerable customers, the industry also

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