Insurance Cares: CEO Keith Richards reminds the market that understanding vulnerability is a long learning process.
Insurance Cares: Watchdog says it will implement measures to ensure consumers are treated fairly.
Report slams the loyalty penalty among other issues to be tackled in the financial services, water, energy and telecoms sectors.
The organisations have developed a support service for people in the insurance industry who are struggling with dementia.
Insurance Age has worked with Insurance United Against Dementia to develop the pledges as the CII launches a dementia friendly guide.
As of June 2019 the nurse will be in the firm’s HQ two days a month to talk to the staff.
Ahead of Biba’s 2019 conference, which has mental health at the top of the agenda, Steve White considers how the broker sector can foster wellbeing for its workforce.
Charity calls for the FCA to identify concrete solutions to the loyalty penalty as part of its insurance market study, after survey reveals home insurers make 100% of their profits from loyal customers.
Pauline McNulty is part of the InsideOut LeaderBoard which is designed to help break down the stigma of mental ill-health in the workplace.
The tool, developed by Altus, enables firms to benchmark the work they are doing for vulnerable customers.
The travel broker has developed the guide for people with pre-existing medical conditions.
The provider has partnered with British Sign Language Specialists, Sign Live.
The Alzheimer’s Society has published a document for dementia-friendly insurance to help businesses support staff and customers with the condition.
Jonathan Davison, of the BDMA, outlines how to work with high-risk and vulnerable customers to ensure better insurance solutions
The Day sees insurance CEOs go back to the floor as the sector unites to raise £25,000 for dementia research.
The Insurance Fraud Bureau and The AA have warned of a sharp rise in fraudsters focusing on victims via sites like Twitter and Facebook.
Still time to get involved as the industry targets raising £10m for research into dementia.
The trekkers face their last mountain challenge in their quest to raise £100,000 for the Alzheimer’s Society charity.
Another challenging day for the trekkers as they raise money for Insurance United Against Dementia.
Editor Siân Barton reports from the start of the gruelling trek as the insurance industry raises funds to help increase awareness, support treatment and find a cure for dementia.
Insurers and brokers are taking on the Mont Blanc Massif to raise money for the Alzheimer’s Society.
The InsureTrek takes place next month. Siân Barton argues for the insurance world to do even more to help vulnerable customers.
The regulator also issued a discussion paper on Duty of Care for firms when dealing with consumers.
The kit has been sponsored by Insurance Charities to help insurance employers deal with domestic violence.