Complaints “broadly levelling off” says ombudsman
New figures reveal 3% increase in workload for first six months of 2016.
The Financial Ombudsman Service took on 169,132 new cases in the first half of 2016, an increase of 3% on the second half of 2015.
The figures, released by the Ombudsman in its six-monthly review, showed that payment protection insurance (PPI) made up 54% of new complaints.
PPI complaints totalled 91,381 new cases, a slight fall from 92,667 at the end of last year.
For complaints about financial products other than PPI, the number increased by 8% to 77,751.
Payday lending
The FOS stated that one
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