Ombudsman reveals slight fall in PPI cases for start of financial year

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The Financial Ombudsman Service (FOS) has revealed that it opened 42,401 new cases for payment protection insurance (PPI) in the period April-June 2017.

This represented a 2.7% fall from the same quarter of 2016.

The level of cases upheld was also lower at 40%, down from 57%.

Enquiries
However, the number of enquiries rose by 7.8% to 57,186 at the start of the financial year (Q1 2016: 53,045).

Overall PPI made up over half of the FOS’ workload at 53%.

Car and motor cycle insurance was the

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