FCA releases complaints data
Regulator finds complaints fell 15% between July and December 2013.
The latest complaints data published by the Financial Conduct Authority (FCA) showed 2,479,029 new complaints were opened against financial services firms between July and December 2013.
The regulator calculated that the level of complaints had fallen by 15% compared to the 2,911,154 complaints reported in the previous six months.
The top five firms for new complaints opened in the second half of 2013, were:
• Barclays Bank - 309,494
• Lloyds Bank - 256,656
• MBNA - 213,311
• Bank of Scotland - 181
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