Direct Line tops FOS complaints table for general insurance

complaints-no-sign-feature

Axa and Ageas complete top three at Financial Ombudsman Service.

The Financial Ombudsman Service has revealed the most complained about firms for the first six months of 2015.

Direct Line was outed as the most complained against firm in general insurance (excluding payment protection insurance) with the ombudsman receiving 1,536 new cases.

Axa came in second in the same category with 636 cases and Ageas totalled 493 new complaints.

Completing the top five were Aviva and RSA with 466 and 444 customers respectively dissatisfied with the business' response to

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: