Direct Line tops FOS complaints table for general insurance


Axa and Ageas complete top three at Financial Ombudsman Service.

The Financial Ombudsman Service has revealed the most complained about firms for the first six months of 2015.

Direct Line was outed as the most complained against firm in general insurance (excluding payment protection insurance) with the ombudsman receiving 1,536 new cases.

Axa came in second in the same category with 636 cases and Ageas totalled 493 new complaints.

Completing the top five were Aviva and RSA with 466 and 444 customers respectively dissatisfied with the business' response to

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