SMEs “disappointed” by way insurance firms handled Covid claims


Small and medium-sized businesses have revealed their disappointment with the way the insurance profession handled claims relating to Covid-19.

The Chartered Insurance Institute’s (CII) Public Trust Index surveyed 1,000 consumers and 1,000 small and medium-sized enterprises (SMEs) in May and September.

Throughout 2019, 82% of SMEs were satisfied with the service they had received from their insurer, but this figure has fallen to 79% for businesses polled post lockdown.


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