Zurich Insurance

2009: stepping into the unknown

A near-catastrophic global banking collapse and the worst recession in living memory have all affected insurance broking. Andrew Tjaardstra reviews the big stories from an unprecedented year.

Am I bothered?

How much do customers really care about risk management? Louise Meeson asks if the industry is tuned in to clients' needs or simply searching for ways to cut claims and rake in revenue

The rate debate

Swiss insurer Zurich is the latest to attempt to push through rate increases. David Smith speaks to Martin Friel about his determination to make the increases stick and explains why he needs brokers on board to make it happen

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