SSP
Biba hosts “full and frank” meeting with SSP
The meeting took place between brokers and SSP and the software house promised to visit affected brokers within a month.
Commissioning editor’s letter - October 2016
“It is no exaggeration to call it a “crisis”, which the Oxford English Dictionary defines as a time of intense difficulty or danger”
Brokers worry their reputations are on the line as SSP outage hits hard
Users seeking redress after having to turn away customers during data centre downtime
Biba plans review of software house disaster recovery plans
The trade association is looking to use an independent third party IT expert to assess how the major software houses would cope following a disaster.
Swinton goes live on CDL
Broker appointed new software supplier in February.
SSP Pure – lessons to be learned
IT expert Ian Singer of PKF Littlejohn discusses how brokers can move on from SSP crisis and protect themselves in future.
Applied Net 2016: Joe Sultana rules out risk of week-long service outage
Applied Systems MD for broker solutions says tech provider’s experience means system interruptions would be solved quickly.
Broking Break: Your top five of the week
The ongoing suffering of SSP users dominated the market news for another week. The issue almost pulled off a clean sweep of the top 5 most read but readers were also interested in the broker who pleaded guilty to stealing £273,000 from his former firm.
FCA sends message to SSP brokers
The regulator says brokers need to remain compliant despite SSP's system outage.
SSP admits it will take weeks to restore customers fully
Software company still to get all customers back online.
CPPGroup writes off £6.5m plus cash to break with SSP
The credit card, mobile phone, legal and identity insurer said it would develop its own IT platform.
Open letter: Broker skewers SSP's lack of communication
Hayes Parsons managing director James Woollam writes an open letter to software house following power outage.
SSP CEO admits Pure users do not have “full access” to system
Brokers complain they cannot access documents and of slow systems following SSP’s assertion that 90% of those affected by the outage were back online.
SSP confirms 90% of its brokers are back online or in final testing
Group CEO Laurence Walker says around one third of its broker customer base was affected by the power outage on 26 August.
Biba to host talks to navigate SSP issues
Biba is looking to hold a meeting as soon as possible to discuss disaster recovery and next steps for member agreements with SSP.
Brokers exploring avenues for SSP compensation
An SSP spokesperson acknowledges reports of a further outage this morning impacting some customers.
SSP admits some restoration promises were "premature"
Software company remains silent on timeline for bringing all users back online.
Brokers remain offline 11 days after SSP outage
Brokers still unsure when they will be able to work and reports suggest SSP has suffered a further glitch.
Document details Acturis' power outage and response
Software house said it was disappointed by the outage, restored service within two hours and has increased the number of back-up generators.
SSP confirms some brokers are online again
Software provider is now contacting those customers whose systems are becoming available.
SSP tries to restore service in alternate site
Software house said it was focusing on completing the unpacking of data as quickly as possible.
SSP says it will remove brokers from FCA-requested list
Software house admits that FCA has asked for a list of brokers affected by outage but offers firms the chance to be removed from the list.
Biba open to support members in SSP saga
Trade body commits to further investigations over business continuity planning.
SSP suffers new hardware failure overnight
Software house warns data recovery will take some time and services unlikely to be restored today (2 September).