Hitting the ground running

John Kitson recently stepped into the hot seat at Norwich Union (NU) as intermediary business director - a role synonymous in recent times with the respected Ken Wallace who retired in May last year. It is never easy stepping into someone else's shoes, but following a period of rapid change atop the insurer, brokers will welcome the period of consistency that his appointment signifies.

The broking baton had originally been handed to George Berrie, but he stepped down from the post after only