Interview
Hitting the ground running
Anthony Gould talks to John Kitson, the man now heading up the broking arm of the UK's largest general insurer, Norwich Union, to find out his views on the future of the sector and what brokers can expect from the insurance giant under his management
Heir aspirant
Mark Hodges
Shooting from the hip
Ian Stuart offers his thoughts on the SME sector and tells Michelle Worvell how Zurich UK cannot expect to be allowed to rest on its laurels in the face of increasingly fierce competition
Brokers and the web Q&A
More and more brokers are heading down the commercial lines route as the personal lines sector becom...
Well connected
Grant Ellis
Brokers and the web Q&A
As more and more consumers search the world wide web for their insurance quotes it becomes even more...
Vantage points
Tony Cornell
Regulation and small brokers Q&A
A year has now passed since the onset of Financial Services Authority (FSA) regulation. The switch f...
A new driving force
Ian Ormerod offers his thoughts on his first year as Axa's head of distribution development and tells Michelle Worvell how he hopes to best utilise his banking experience in the insurance sector
No more heroes
Mark Boon
Facing challenges head on
Andrew Torrance talks to Michelle Worvell about his reign at Allianz Cornhill, which has seen company profits rise significantly, and about the unfair criticism brokers have received
Investors in people Q&A
Over the past 15 years more and more emphasis has been placed on the benefits of investing in staff ...
Stephen Bland - Regulatory reservations
Ahead of the Financial Services Authority announcing its priorities in January, Stephen Bland, director of the retail firms division, talks to Andrew Tjaardstra about this and airs his concerns following Arrow visits
Hereditary player
Dane Douetil
Call centre Q&A
The rise of call centres has been in the news a lot recently with the advent over the last couple of...
The third degree
Sian Fisher
Reinvention tension
Andy Haste
High net worth Q&A
With increasing amounts of disposable income and expensive assets, typical personal lines insurance ...
The brave face of a broker-only insurer
After masterminding some sizeable deals in the last 12 months, Barry Smith, chief executive of Fortis, is certainly making his mark on the company. But, after taking a hit from the onslaught of direct motor insurers earlier this year, he talks to Richard…
Onwards and upwards
Steve Wood gives his most in-depth interview yet regarding his appointment as general manager of Ecclesiastical and talks candidly to Michelle Worvell about his future plans
Broker using Lloyd's Q&A
Many provincial brokers still do not utilise the Lloyd's market as well as they should do in this da...
The evolution game
Peter Beddis
High-street broking Q&A
Being a high-street broker in this day and age can be a struggle. With personal lines income being a...
Taking over the reins
George Berrie talks exclusively to Michelle Worvell about the big challenges he faces in taking over from industry stalwart Ken Wallace as intermediary director of Norwich Union