Opinion: Can trust ever be re-won?

Branko Bjelobaba

Imagine buying a tin of baked beans and opening it to find you have bought a tin of marrow fat peas. The label said beans, it scanned as beans and yet you face a tin of marrow fat peas, which, of course, you detest! You feel let down, cheated, robbed and upset.

So let me apply this to an insurance policy that said you were covered for business losses following a notifiable disease. Your broker undertook a full assessment of your demands and needs, sourced the right policy for you, explained the

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