Q&A with Aviva's Phil Bayles

Phil Bayles Aviva

Speaking to insurance brokers - and reflecting on the Broker Extra session we recorded at the start of July - are you confident as a sector insurance has adapted well to the world we now live in?

“Overall, I have spoken to a lot of brokers and most of them have been pleasantly surprised how well it has worked. Brokers and insurers have tended to trade face-to-face as a default and only used video conferencing as a last resort. But when you think what has happened [with lockdown] going forward

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