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Digitising and Innovating Your Business Operation

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Broker Extra 2020: Brokers have largely failed to be a part of the fintech scene, but is there growing realisation of the opportunities that exist… and could the pandemic hasten investment in this area?

The panel: Andy Fairchild, CEO Applied Systems Europe, Rob Wilson, director of service operations, Marsh and Philip Williams, managing director, Simply Business and Rahma Javed, director of engineering, Deliveroo.

Should more brokers be thinking about increasing their digital footprint? Too often, many smaller intermediaries in particular, make use of outdated technology and instead focus on close client relationships to drive their business forward. Moderator and editor of Insurance Age, Sian

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End of Year Review 2025: Axa Retail’s Matt Field

Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.

End of Year Review 2025: Bspoke’s Craig Morgan

Craig Morgan, managing director of Bspoke Sports & Leisure, echoes the concerns of others over the speed the market has softened; hails the work of Ajay Mistry in championing transparency and diversity; and shares a giant darts nickname.

End of Year Review 2025: Allianz Personal’s Graham Wright

Graham Wright, managing director – broker (interim) at Allianz Personal, acknowledges customers have benefited from the soft market, muses about whether consolidation has suppressed new entrants and keeps his cards close to his chest over the insurer’s plans for 2026.

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