GI complaints fall amid £2bn PPI payout

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Complaints received by insurance firms reached 2.86m in H1 2019, data from the Financial Conduct Authority (FCA) has revealed.

This figure represents an increase from the 2.37m recorded in H2 2018.

The rise was largely driven by a spike in PPI complaints, which grew from 1.58m to 2.12m over the same period.

Excluding this PPI data, complaints to insurance firms fell to 741,250 in H1 2019 from 786,845 in H2 2018 and 759,407 in H1 2018.

Complaints regarding motor and transport insurance fell

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