Dual pricing – the “crack cocaine” of insurance

train-tracks-coming-together

Experts respond to the Citizens Advice super complaint.

“Dual pricing is like crack cocaine. Once you get into it and use it then it’s almost impossible to wean yourself off of it.

“Every single player in the market is hooked on crack cocaine,” Ian Hughes, chief executive of Consumer Intelligence told Insurance Age.

The comments followed the Citizens Advice super complaint to the Competition and Markets Authority (CMA) which slammed the practice of overcharging loyal customers and warned again that consumers are being ripped off.

As well as home

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Applied updates on commercial push

Applied Systems has confirmed Arch Insurance is about to enter the pilot phase of onboarding and will be live on the Applied Epic broker management system in April, with Iprism and Ark to follow and more promised in 2024.

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