Homeserve to outsource complaints handling

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In a statement the company claimed that the move reflected its "commitment to ensure customers receive at all times the high standards of service that we and they expect".

In October Homeserve suspended all telephone sales and marketing after a mis-selling review but it pointed out that the UK business was progressing towards starting the activities again.

It added that inbound activity had increased to cover around 70% of UK affinity partner households and preparation was "well underway for the

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