Insurance companies best of a bad bunch in FSA's complaints framework
The is despite the fact that the Financial Services Authority's incoming regulation requiring regulated firms to nominate an executive to the complaints role comes into force on 1 September 2011.
According to Charter UK, of the 54 large financial services companies in the UK interviewed, just 27 had appointed a nominated executive with responsibility for complaints, 17 had not yet made a nomination, while a further 10 did not know if they had made a nomination or not.
While only 51% of insurance
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected].
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Insurer
Videos/Podcasts
Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
Subscribe to our daily newsletter for all the latest news
Most read
- Supreme Court rejects insurers' appeals in BI test case judgment
- Insurers urged to pay claims quickly following BI ruling
- A-Plan to absorb Howden’s UK retail business
- US-firm AssuredPartners buys Borland Insurance as it grows UK footprint
- Inflexion plans to build another "powerhouse" UK broker after Bollington sale
- Video: How brokers can reap the benefits of payment services in hardening market
- Allianz teams up with Davies for broker apprentice programme