Upside down
New laws will turn the rules governing how personal lines brokers deal with consumers on their head, explains Stephen Netherway
After the shockwaves our economy has been forced to endure, the experience of questioning certainty is beginning to feel like second nature.
And while the roots of our currently fragile market confidence emanated elsewhere in financial services, the UK insurance industry is about to face a scenario that questions similarly long-held beliefs; in this case a century of fundamental rules will shortly be turned on their head with little precedent guiding brokers and insurers how to act.
The change
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