Reportage: An open claims book
Demonstrating a dependable claims service can win new clients and guarantee renewals, so why do many insurers continue to disappoint? Liz McMahon investigates sub-standard service
If insurance is a grudge purchase, then the public perception is that insurers are equally reluctant when it comes to settling claims. It might be a generalisation but, on the balance sheet at least, it is inescapable that a claim does equal a cost and the current climate has made this all the more pertinent.
Whether insurers like it or not, their claims service is their shop window and renewals, which are crucial if any kind of real profit is to be made, are heavily dependent on this service
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
Allianz planning new regional broker office in 2025, says Holmes
Allianz has plans for a new branch in 2025, UK CEO Colm Holmes told Insurance Age, as he highlighted the provider’s commitment to regional underwriting.
Insurers and brokers must develop services to help customers understand risks – Neil Galjaard
A panel at the Association of British Insurers annual conference explained SMEs and mid-corporate businesses need education on risk management, with insurers and brokers playing a key role.
FCA and PRA committed to driving competition and innovation
The Financial Conduct Authority is looking at what rules can be stripped out following Consumer Duty and if fair value assessments need to be every year.
Allianz UK boosts GWP in 2024 as operating profit up 52%
Allianz UK has reported a 5.5% rise in total business volume last year to £4.66bn with profit surging ahead.
People Moves: 24 – 28 February 2025
Stay in the loop with the latest personnel moves in insurance.
Aviva “ruthlessly focused” on being consistent for brokers, says CEO Storah
Aviva grew UK SME business by 12% in 2024 with a more or less 50/50 split between rate and policy count growth, its UK and Ireland general insurance CEO has told Insurance Age.
Robic succeeds Furby as EMEA president at Chubb
Ana Robic has been appointed regional president for Europe, Middle East and Africa at Chubb, succeeding David Furby, who has been named executive chairman of EMEA.
Insurance industry needs to improve communication on motor premium costs – Colm Holmes
At the Association of British Insurers Annual Conference today, Allianz UK CEO Colm Holmes claimed the insurance industry is doing a “poor job” of explaining the reasons for costs of premiums.