Insurance Age

Are you being served?

Call centres are the bane of many people's lives - you drop everything to answer the phone and then find out it is someone selling double glazing.

And it can be equally frustrating when you are calling to get an answer only to find you are talking to someone who knows less about the subject than you do.

Brokers are as caught up in the issue as consumers. More and more insurance companies are using call centres to deal with the vast majority of broker business and brokers are beginning to become

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: