Customer service
Beyond the policy – where brokers add the greatest value
Broker Expo 2026 Countdown: Building strong client relationships is more important than ever, with brokers focusing on risk management, claims support, specialist guidance and facilitating connections in their communities. Ida Axling investigates this topic ahead of a panel session at the event.
UK Broker Awards 2026 shortlist revealed
Today Insurance Age can reveal the shortlist for the 2026 UK Broker Awards.
Newbie News: Digital broker Pizza to take slice of the market
Pizza Insurance co-founders Colin Sadler, Marc Meeking and Sam Baker, have outlined their plans to give premium slices back to customers and scale the product range, after the broker was unveiled in May last year, going on to launch with a motor offering.
Insurance DataLab recommends just nine insurers
Insurance DataLab has released its first recommended insurers cohort with just nine achieving the status.
Premium Credit partners with AI solutions provider
Premium Credit has teamed up with AI solutions provider Elephants Don’t Forget with the aim of boosting customer experience.
Top 100 UK broker sees emails drop by 22% following WhatsApp integration
Insurance Revolution, part of Well Dunn Group, has seen service emails drop by 22% after it partnered with CM.com to integrate WhatsApp into its customer communication processes in a “game-changing” move.
Blog: How the regulatory axe could fall in 2026
Isabella Macfarlane, head of London Markets at Insurance Compliance Services, explores how the Financial Conduct Authority may address its priorities in 2026.
Fenchurch boss highlights importance of risk education and opportunities for 2026
Fenchurch Insurance Brokers managing director Jamie Coyne plans to hit the £27m GWP mark in 2026 shifting away from smaller premium accounts, as the broker targets expansion in construction and sees opportunities in food and drink, and manufacturing.
End of Year Review 2025: Markel UK’s Joanne Skyes
Joanne Sykes, divisional director - broker at Markel UK, predicts an escalation in demand for cyber risk and ransomware cover, whilst singing the praises of Biba CEO Trudgill and ‘Yellow’ with Coldplay’s Chris Martin.
End of Year Review 2025: Gallagher’s Gary Fletcher
Gary Fletcher, managing director of commercial at Gallagher UK Retail, is proud of the broker’s data led client tools and digital strategy; and favours a duet with Coldplay’s Chris Martin over his employer’s namesake Liam from Oasis.
End of Year Review 2025: Axa Retail’s Matt Field
Matt Field, intermediary director at Axa Retail, hails the insurer’s domestic violence proposition; keeps a keen eye on its NPS; and predicts new entrants to shake up the retail personal lines market, with a particular focus on data and technology.
FCA’s home and travel super-complaint response triggers praise and warnings from experts
Industry specialists have praised the clarity and transparency of the Financial Conduct Authority’s response to the Which? super-complaint about the ‘broken’ home and travel insurance markets but warned the actions may not “get to grips” with “growing…
End of Year Review 2025: Alps’ Michelle O’Reilly
Michelle O’Reilly, managing director at Alps, expresses disappointment that whilst some parts of the market have talked a good game on innovation and customer care, they have not followed through; and predicts 2026 could be the year the Financial Conduct…
Have your say: Shape the future of Insurance Age
Insurance Age is inviting you to help shape its future by taking part in a short readership survey.
UK Broker Awards winners 2025: Lickens, AllClear, Everywhen and Insuretec.com among those crowned
AllClear scooped the Broker of the Year award, and Clear Group executive chairman Howard Lickens won the Achievement Award, at the UK Broker Awards last night in Birmingham.
Broking Success: ALA Insurance
Simon England, founder and managing director of ALA Insurance, explains how the broker got through the FCA GAP insurance sales freeze last year, and eyes potential acquisitions.
Gracechurch: Lockton on the up, disrupting ‘Big 5’ in 2025 broker ranking
Marsh, Aon and Howden continue to feature as the most respected brokers in the London market, according to an annual ranking from research consultancy Gracechurch.
From insurer to broker – SRG’s Holmes on strengthening the joint relationship
Having departed Hiscox to join Specialist Risk Group as director of niches and schemes, Nicola Holmes shares her insights into how being a client advocate has deepened her appreciation for the value brokers bring.
AllClear eyes global expansion as UK business grows over 30%
Chris Rolland, CEO of AllClear Travel Insurance, has targeted global growth with Europe and the US in the company’s sights as it has expanded operations in Ireland and Australia.
UK Broker Awards 2025 shortlist revealed
Today Insurance Age can reveal the shortlist for the 2025 UK Broker Awards.
Data – a ‘superpower’ in a business
Data was a “superpower” in a business, Mark McIlquham UK CEO of Acrisure told the audience at the Managing General Agents’ Association 2025 conference on 3 July, in a discussion where cross-selling was also to the fore.