News analysis: Why do brokers need to care about the FCA focus on D&I?

Diversity and inclusion

In early January, the Financial Conduct Authority (FCA) wrote to every CEO in the wholesale insurance market laying out its expectations on culture. Which is not an unusual event in itself but the content of this particular ‘Dear CEO’ letter should have made senior leaders and risk officers sit up and take notice.

The letter identified poor culture as a key root cause of harm to customers, employees and markets and highlighted discrimination, harassment, victimisation and bullying as indicators

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