Blog: Why customers are missing out on vital protection

Tim Mullin
19 Aug 2021

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We must do more as an industry to reframe legal expenses insurance (LEI) and highlight the broader benefits of the product to customers, demonstrating the tangible value it provides.

This was the view of the Legal Services Board (LSB) following recent publication of research suggesting that customers simply don’t understand the value of a product that addresses the unmet legal needs of consumers and offers a broad scope of protection across many areas of everyday life.

The Board further stated

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