Insurance Cares: FCA calls for “meaningful change” for vulnerable customers
Christopher Woolard calls on sector to work together to help customers with pre-existing medical conditions gain access to insurance.
Insurance Cares: Risk management – an opportunity to do good for society
Ecclesiastical’s John Blundell calls on brokers and insurers to work together to help not-for-profits prevent risk.
Insurance Cares: Insurance training academy launched
The academy is set up by director of broker Prospero to help disabled and disadvantaged people get into the insurance sector.
Insurance Cares: How to identify vulnerable customers?
RWA’s Kirk Ford advises how to identify customers who may be struggling and offers guidance on treating clients fairly.
Insurance Cares: How to embed a caring culture into a workforce
Stephanie Smith of Allianz addresses how the workforce can be helped to understand the needs of vulnerable customers.
Insurance Cares: We must work together
Axa’s Brendan McCafferty calls on the sector to join forces to help the most vulnerable customers as the insurer endorses the Insurance Cares campaign.
Insurance Cares: Driving positive change in helping the vulnerable
Aviva's Rahul Gumber, part of the CII New Generation Group which compiled the report into vulnerable customers, shares his thoughts.
Insurance Cares: Clarity or confusion
Sophie Timms, of Zurich, considers how T&Cs can confuse the vulnerable.
Insurance Cares: A broker tells his story
Howard Burgess of RJ Langman outlines the issued faced by his elderly, vulnerable parents when they wanted to claim on their insurance and points out that even he, chartered with ACII, had issues understanding the policies.
Insurance Cares campaign launched
Want to do more to help vulnerable insurance customers? Then get involved with our Insurance Cares campaign.
Why the sector needs to help vulnerable customers
The CII’s Ant Gould explains why the organisation is supporting Insurance Age’s campaign to help vulnerable insurance customers.