Insurance Cares: How to embed a caring culture into a workforce

A magnifying glass finding a person among many

We’re all customers. We all consume products and services and have expectations of how easy and how much support a business should provide us. As an industry we talk about customer centricity but how do we actually take steps to move it from a few buzz words to an engrained way of working?

As the #InsCares articles have so far highlighted, customer vulnerability takes shape in many different forms. Vulnerability can be momentary or life long, it could be a disability, health issue or life event

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