Insurance Cares: A broker tells his story
Howard Burgess of RJ Langman outlines the issued faced by his elderly, vulnerable parents when they wanted to claim on their insurance and points out that even he, chartered with ACII, had issues understanding the policies.
I have spent 45 years in the London Insurance Market and my late father spent 43 years (including the gap for war service). He achieved a fairly senior position and was proud of his legacy having mentored people who reached very high position at Lloyd’s.
When my father was in his 80s he had a motor claim and a household claim and the claims departments of the insurer failed to comprehend that at that age people may have limited mobility and are not able to travel too far.
Firstly whist his
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