Loss adjusters believe their profession has been unfairly criticised following the publication of a review by the Financial Conduct Authority (FCA) that found SMEs receive a poor claims handling service.
Mike Jones, the president of The Chartered Institute of Loss Adjusters (Cila) and the chief operating officer at Crawford & Company, voiced the concerns of many in the industry.
He argued that in its review the FCA focused on firms known to have problems and that it cannot be regarded as a rando
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