Insurance Cares: The sector has embraced the Insurance Age/IUAD pledges to help vulnerable customers.
Insurance Cares: The Vulnerability Registration Service aims to protect people from financial hardship.
Fair treatment of vulnerable customers will continue to be at the top of the agenda for the CII-led society according to its NED, Liz Foster.
Insurance Cares: Insurance United Against Dementia hopes the event on 7 November will raise more than last year’s total of £70,000.
Brokers look at fixed pricing as research shows vulnerable customers affected more by loyalty penalty
Insurance Cares: Chris Rolland, of AllClear the specialist medical travel insurance provider, discusses what the insurance broker industry, and specifically travel providers, can do to help vulnerable customers access insurance.
The claimant trade body wants the government to take FCA's guidance on vulnerable customers on board.
Insurance Cares: CEO Keith Richards reminds the market that understanding vulnerability is a long learning process.
Insurance Cares: Watchdog says it will implement measures to ensure consumers are treated fairly.
Consultation includes proposals to signpost details of travel insurance firms who can cover consumers with more serious conditions.
The organisations have developed a support service for people in the insurance industry who are struggling with dementia.
Siân Barton urges the sector to sign up to the three Insurance Cares pledges to help vulnerable customers with dementia.
Insurance Age has worked with Insurance United Against Dementia to develop the pledges as the CII launches a dementia friendly guide.
DAC Beachcroft said analysis of FCA studies found that firms do not have sufficient focus on customers.
Charity calls for the FCA to identify concrete solutions to the loyalty penalty as part of its insurance market study, after survey reveals home insurers make 100% of their profits from loyal customers.
Pauline McNulty is part of the InsideOut LeaderBoard which is designed to help break down the stigma of mental ill-health in the workplace.
The tool, developed by Altus, enables firms to benchmark the work they are doing for vulnerable customers.
The provider has partnered with British Sign Language Specialists, Sign Live.
The Alzheimer’s Society has published a document for dementia-friendly insurance to help businesses support staff and customers with the condition.
Jonathan Davison, of the BDMA, outlines how to work with high-risk and vulnerable customers to ensure better insurance solutions
The InsureTrek takes place next month. Siân Barton argues for the insurance world to do even more to help vulnerable customers.
The regulator also issued a discussion paper on Duty of Care for firms when dealing with consumers.
Caroline Wayman, of the Financial Ombudsman Service, explains how anybody can become vulnerable and calls on the market to drive awareness.
The ABI highlighted its work around dual pricing this week. Siân Barton supports the crackdown by Biba and the ABI, particularly how it could help vulnerable customers.