The tool, developed by Altus, enables firms to benchmark the work they are doing for vulnerable customers.
The provider has partnered with British Sign Language Specialists, Sign Live.
The Alzheimer’s Society has published a document for dementia-friendly insurance to help businesses support staff and customers with the condition.
Jonathan Davison, of the BDMA, outlines how to work with high-risk and vulnerable customers to ensure better insurance solutions
The InsureTrek takes place next month. Siân Barton argues for the insurance world to do even more to help vulnerable customers.
The regulator also issued a discussion paper on Duty of Care for firms when dealing with consumers.
Caroline Wayman, of the Financial Ombudsman Service, explains how anybody can become vulnerable and calls on the market to drive awareness.
The ABI highlighted its work around dual pricing this week. Siân Barton supports the crackdown by Biba and the ABI, particularly how it could help vulnerable customers.
Regulator to work with the sector to make it easier for people with pre-existing medical conditions to access specialist travel insurance providers.
Emerald Life has set up the cover and says it is the first policy that does not require customers to declare HIV as a pre-existing condition.
Ardonagh’s Mike Newsome calls on the insurance market to implement Dementia Friends programmes.
Jonathan Swift spoke to Covea’s commercial lines and high net worth director and Insurance United Against Dementia board member, Simon Cooter, about how the industry is working together to conquer the Mont Blanc Massif and how brokers can help.
Luker Rowe’s Caroline Hanson who is part of the CII’s New Generation Group explores how the sector can help people pay for care into old age.
The charity said that a CMA investigation should take place to prevent loyal vulnerable customers being charged more.
Report find 60% of those earning under £15,000 do not have contents cover.
The report by Citizens Advice said that older people are being overcharged by up to £110 a year.
The business standards company has developed a code of practice featuring recommendations to help organisations protect vulnerable people from fraud and financial abuse.
Eric Leenders of UK Finance explains how developments in how banks help vulnerable customers prove that the insurance sector can achieve the same outcomes.
Chris Cowen of Auger says customers have a right to expect more from their insurers and their approved suppliers when they most need them, especially following a flood.
Judith Smith of the Charity for Civil Services outlines how Zurich has worked with the charity to help vulnerable members affected by the catastrophic events at Grenfell Tower.
The CII’s Matt Connell argues that regulation isn’t the answer when it comes to treating vulnerable customers fairly.
Christopher Woolard calls on sector to work together to help customers with pre-existing medical conditions gain access to insurance.
Ecclesiastical’s John Blundell calls on brokers and insurers to work together to help not-for-profits prevent risk.
The watchdog is seeking views from firms and looking for the reasons behind pricing differences.