The temporary rules and guidance will now be in place until 31 October, while the FCA notes it is looking at making aspects of the measures permanent.
Insurance Cares: The watchdog has called on financial services firms to do more to ensure vulnerable customers receive positive outcomes as it consults on guidance.
Insurance Cares: The present pandemic has underlined the importance of a robust vulnerability strategy. RWA's Kirk Ford outlines how insurance brokers might prepare for an increase in incidences of vulnerability - or an exacerbation of existing cases.
The solution provides cover for customers who struggle to find travel insurance because of pre-existing medical conditions or age.
Insurance Cares: Report by Consumer Intelligence and Sicsic Advisory shows number of people in the vulnerable customer category has hit 13m.
Insurance Covid Cast – episode one: How has the industry’s reputation been impacted by its handling of the coronavirus epidemic?
In the first of a new series of video casts brought to you by Insurance Age and Insurance Post whilst our journalists are in isolation lockdown we discuss the sector’s response to the Covid-19 pandemic and what lasting impact it might have on its…
As the first working week of self-isolation comes to a close for many, Insurance Age content director Jonathan Swift looks at the stance brokers are taking in terms shutting up shop or keeping their branches open.
Regulator sets out expectations amid coronavirus for travel, motor and home insurance, product suspensions and renewals as it highlights the important role of the broker in helping vulnerable customers.
Insurance Cares: Aon and Aviva push to get social landlords to make use of their tenants contents insurance schemes in order to help vulnerable customers, as MPs outline challenges for the industry.
As Biba focuses on improving access to insurance in its manifesto, commissioning editor Laurence Eastham considers where changes will occur in 2020.
Manifesto includes 37 commitments and 29 calls for action across nine key areas including regulation, broking challenges, Brexit, and transport.
InsurTech will be able to access the financial data of consenting customers.
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we talk to Lisa Meigh, director of HR & learning at Covéa, about the insurer's win in the Staff Empowerment category.
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature joint Mental Health Champion Debbie Mawer, director of people and culture at Claims Consortium Group.
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature the Intersectionality Champion, Cura managing director Kathryn Knowles.
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature the Disability Champion, Luci Bowers, customer experience leader at RSA Motability.
Ann Peel, technical consultant at Insurance Compliance Services, discusses the potential impact of the FCA's latest interventions.
Insurance Cares: Signposting service for older customers has been renewed again following its launch more than six years ago.
Insurance Cares: You can still sign up to get involved in the day which comes as regulatory approval is sought for the first new Alzheimer’s Disease treatment in 15 years.
Society will release several good practice guides in upcoming months, covering topics such as vulnerable customers.
The sector has welcomed further consultation on the proposals which include a potential ban on dual pricing.
Insurance Cares: Helen Lord, director of the Vulnerability Registration Service, explains how the new register can benefit brokers and the wider insurance industry.
Insurance Cares: The sector has embraced the Insurance Age/IUAD pledges to help vulnerable customers.
Insurance Cares: The Vulnerability Registration Service aims to protect people from financial hardship.