Insurance Cares: Signposting service for older customers has been renewed again following its launch more than six years ago.
Insurance Cares: You can still sign up to get involved in the day which comes as regulatory approval is sought for the first new Alzheimer’s Disease treatment in 15 years.
Society will release several good practice guides in upcoming months, covering topics such as vulnerable customers.
The sector has welcomed further consultation on the proposals which include a potential ban on dual pricing.
Insurance Cares: Helen Lord, director of the Vulnerability Registration Service, explains how the new register can benefit brokers and the wider insurance industry.
Insurance Cares: The sector has embraced the Insurance Age/IUAD pledges to help vulnerable customers.
Insurance Cares: The Vulnerability Registration Service aims to protect people from financial hardship.
Fair treatment of vulnerable customers will continue to be at the top of the agenda for the CII-led society according to its NED, Liz Foster.
Insurance Cares: Insurance United Against Dementia hopes the event on 7 November will raise more than last year’s total of £70,000.
Brokers look at fixed pricing as research shows vulnerable customers affected more by loyalty penalty
Insurance Cares: Chris Rolland, of AllClear the specialist medical travel insurance provider, discusses what the insurance broker industry, and specifically travel providers, can do to help vulnerable customers access insurance.
The claimant trade body wants the government to take FCA's guidance on vulnerable customers on board.
Insurance Cares: CEO Keith Richards reminds the market that understanding vulnerability is a long learning process.
Insurance Cares: Watchdog says it will implement measures to ensure consumers are treated fairly.
Consultation includes proposals to signpost details of travel insurance firms who can cover consumers with more serious conditions.
The organisations have developed a support service for people in the insurance industry who are struggling with dementia.
Siân Barton urges the sector to sign up to the three Insurance Cares pledges to help vulnerable customers with dementia.
Insurance Age has worked with Insurance United Against Dementia to develop the pledges as the CII launches a dementia friendly guide.
DAC Beachcroft said analysis of FCA studies found that firms do not have sufficient focus on customers.
Charity calls for the FCA to identify concrete solutions to the loyalty penalty as part of its insurance market study, after survey reveals home insurers make 100% of their profits from loyal customers.
Pauline McNulty is part of the InsideOut LeaderBoard which is designed to help break down the stigma of mental ill-health in the workplace.
The tool, developed by Altus, enables firms to benchmark the work they are doing for vulnerable customers.
The provider has partnered with British Sign Language Specialists, Sign Live.
The Alzheimer’s Society has published a document for dementia-friendly insurance to help businesses support staff and customers with the condition.