Industry professionalism: Where to now?
The rapidly changing world is presenting fresh challenges for brokers. Keith Hector discusses how they must embrace developments in order to prosper and explores what insurers can do to enhance service.
This month, many of us will attend the British Insurance Brokers' Association (Biba) annual conference. It's always a great forum for brokers to discuss the burning issues of the day - and for insurers and intermediaries to get together and talk business. Principally, how each of us can win more of it by combining efforts to better serve existing customers and win new clients.
This year's conference slogan 'Professionalism in a changing world' is particularly apt. We've seen huge shifts in
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