Outsourcing
News analysis: Why are brokers offshoring to South Africa?
Complete Cover recently became the latest personal lines broker to offshore some of its operations to South Africa. Saxon East explores the attraction for intermediaries in outsourcing to a country over 6000 miles away from the UK
Insurance Covid-Cast episode 14: Newsmaker special with Crawford & Company group chief executive Rohit Verma
In the latest Insurance Post and Insurance Age video cast brought to you while our journalists are working from home, we present the latest in a series of newsmaker specials focused on the people behind the lockdown headlines.
Broker Direct creates outsourcing arm Proficient
Solutions provider said Proficient will target personal lines firms and InsurTechs.
Power hour: Running the risk
Adding risk management services to their offering could help brokers differentiate themselves from their competitors. Our expert panel discuss outsourcing, regulation and how insurers can help
Fit for purpose?
Tim Wright explains how different outsourcing models have their own challenges and advantages
Brokers failing on delegated authority
FCA says intermediaries and insurers did not appear to have adequately considered their regulatory obligations.
Outsourcing back on the agenda
The debate over outsourcing is cyclical, but this time round it could be different, explains Derek Coles
Capita ready to sell insurance business
Capita is reportedly preparing to sell its direct to customer insurance businesses.
Brokers express disappointment over Aviva job cuts and outsourcing plans
Moving claims functions to India may harm the provider’s brand, industry warns
Quindell in Ai Claims takeover
Quindell Portfolio has bought a further 47.7% of Ai Claims Solutions for £3.1m and announced its intention for a complete takeover offer of the company.
Aviva Ireland jobs set to be outsourced
Around 600 jobs at Aviva Ireland are expected to be cut and transferred to the insurance company’s UK operation, while around 400 more are likely to be outsourced.
Reportage - Risk management: The commercial menu
Risk management is often touted as a way in which brokers can differentiate themselves from their competitors. Edward Murray asks why it is not offered to commercial clients as standard.
Majority of firms ill-equipped to cope with new Bribery Act
Nearly two thirds of insurance firms are still not prepared for new anti-bribery legislation set to be enforced in April this year.
News Analysis - PB Management Event: Planning for the recovery
Emmanuel Kenning reports on the key management information on offer to attendees at PB's annual conference.
Construction industry appeals to insurers for immediate help
Brokers are demanding that the insurance industry "step up to the plate" to aid the struggling construction sector.
Broker claims debate: Restoring relations
With insurers under-resourced to cope with growing credit-hire volumes, the industry is feeling the strain. Chris Shaw asks how relations can be improved.
Broker claims debate: Giving credit where it's due
Credit-hire organisations step in to provide replacement vehicles to not at fault drivers when insurers fail to serve their needs. Unsurprisingly, the relationship between the two industries has always been tense. Edward Murray asks where brokers fit in…
Focus - Start-ups: Making your own space
Edward Murray investigates the key considerations involved in establishing a new broker
Esure outsources IT in £26m five year deal
Esure has migrated its IT platforms and hardware away from former joint venture partner, Lloyds Banking Group, through a £26m ‘build and run’ outsourcing contract with Capgemini UK, who will now manage the majority of Esure’s IT infrastructure for the…
Focus: Outsourcing for profit
From IT to human resources and claims management, recession-affected margins could be improved by outsourcing - no matter what the size of your company, writes Sam Barrett.
Principia Underwriting launches
Principia Underwriting has launched as part of the the Aquila Underwriting group of businesses.