Commission disclosure

Opinion: Tony Cornell

Concern over commission creep: Climbing commission could push premiums ever higher says Tony Cornell, but what can brokers or insurers do to stop it?

Communication is key

Winning customers’ trust and meeting their expectations goes much further than getting levels of commission right, explains Amanda Blanc

Let’s be clear

The insurance industry has found itself under attack again over transparency on costs and fees.

Reportage: Merry Christmas?

It’s been a busy and a tough year for many brokers, but the industry has risen to the challenges and is ready to face big changes on the horizon for next year. Edward Murray reports

Time for some opposite thinking

Since the Conservative-led Coalition came to power the focus has been on reducing the deficit. It is the prism through which every political decision has been refracted.

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