FCA orders Admiral to contact customers after renewal handling failures

Contract under magnifying glass

Admiral has agreed to contact customers who may have been given inaccurate information in renewal documents.

This follows the new rules introduced by the Financial Conduct Authority (FCA) in April this year which require firms to show clearly the insurance premium a customer paid last year alongside their proposed renewal premium.

The regulator stated that it had found that Admiral included inaccurate premium amounts in renewal documents issued to some customers.

It detailed that the insurer