Survey: The future of motor legal expenses

car crash

All change in motor LEI: How will products and prices evolve in motor legal expenses insurance after the implementation of the the online injury claim portal? Edward Murray reports on the findings of a joint Insurance Age and Coral Insurance Services survey

The government has pushed back the implementation of Official Injury Claim, the online personal injury portal, until at least April 2021.

The delay buys the motor legal expenses insurance (LEI) market some time to formalise its thinking around the new environment and market research carried out by Insurance Age, in association with Coral Insurance Services, suggests there are still some important issues for the industry to sort out.

The research canvassed opinions from 165 people across the

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options


Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: