My first ever job in insurance was as a trading underwriter. Back in the early 90s it was clear that the tacit knowledge people have about their clients, and relationships focused on the individual, is where the value of the broker is created. But the people I worked with only spent a third of their time nurturing those relationships - the rest of their day was mired in clunky technology and process workarounds. I left insurance for a few years to work in different sectors and study for my MBA.
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