InsurTech Futures: Customers demanding “digital first”
Fujitsu study reveals that insurance consumers want to interact with providers on digital platforms.
A European-wide study by Fujitsu has highlighted the shift in consumer interaction with their banks and insurers as 'digital-first' demand continues.
According to the 7,000 consumers surveyed, digital plays an increasingly prominent part in their banking and insurance interactions, with more than a third (37 percent) threatening to leave their provider if they don't offer up-to-date technology.
"Digital is transforming each and every aspect of society and this has irrevocably changed consumer
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Technology
Anscombe, Thomas Carroll and Konsileo among the winners at UK Broker Awards 2024
Thomas Carroll Group scooped the Broker of the Year award, and Seventeen Group CEO Paul Anscombe won the Achievement Award, at the UK Broker Awards last night in Birmingham.
Underinsurance: how big is the problem and what can brokers do to solve it?
Inaccurate buildings sums insured are one of the biggest causes of claims disputes, creating problems for policyholders, brokers and insurers.
Why the future for brokers is data-driven
The latest Insurance Age Pulse survey explores how brokers are using data insight to guide business strategy, and reveals why more now see data as an essential factor for growth. Rachel Gordon reports
Video Q&A: Open GI director of brokers and MGAs Nick Giddings
In the run-up to Broker Expo on Thursday this week, Open GI director of brokers and MGAs Nick Giddings spoke to Insurance Age content director Jonathan Swift about how software partners can help brokers get to grips with new technologies such as GenAI.
Top 100 UK Insurance Brokers 2024: Q&A with Open GI CEO Simon Badley
Simon Badley, the CEO of Open GI, the sponsor of the UK Top 100 Insurance Brokers 2024, reflects on the changing market, and how his company can help intermediaries navigate opportunities for further growth in the future.
Open GI strikes deal to provide brokers with gen AI chatbots
Open GI has teamed up with artificial intelligence specialists OpenDialog to bring advanced conversational AI agents to its customers, with the aim of creating efficiency gains for brokers by automating customer service interactions.
Broker Expo 2024 Countdown: Avoira’s Ian Taylor
As we count down to Insurance Age’s Broker Week, we asked our Broker Expo speakers to share some insights into the event, market issues and reveal their favourite chocolate bar. Today, we focus on Avoira’s head of commercial – customer experience Ian Taylor.
Blog: Brokers don’t need to fear artificial intelligence but should consider embracing its benefits
While exploring new technologies – from Gen AI to machine learning – might not be top of many brokers’ to-do lists, their benefits should not be understated. Open GI’s director of brokers and MGAs Nick Giddings explains how these tools could free them up to focus on servicing customers and growth.