Clarification needed on credit write-backs

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There have been calls for the regulator to address problems surrounding credit write-backs as brokers become increasingly frustrated with insurer inconsistency.

In response to market demand the Financial Services Authority (FSA) issued guidance in 2009 on its expectations regarding credit write-backs. While it has been clear on how these transactions should be dealt with from a broker’s perspective, experts have called for the regulator to intervene again and focus on insurer behaviour.

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